When is a product classified as a non-returnable items?

The following are not eligible for return/refund/exchange:

  • Returns shipped to Strop after 7 days of the original delivery date

  • Damaged, washed, worn or altered items

  • Missing tags, hand tags, and labels

  • Accessories & Boxers

  • Items marked sale

  • Discounted items

Strop reserves the right to determine eligibility for refunds and to update this policy at any time without notice.

What is the return process?

Strop will not provide reverse pickup service.

Once we receive your return request, please allow up to 7 business days for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment.

In case of COD, amount of the item(s) to be returned will be transferred to your bank account (you will be asked to submit bank account details upon initiating the return). Depending on your banking institution, it may take a few days to post the funds to your credit card account.

   Step 1: Raise a request for returns from the My Account section.
   Step 2:
 Ensure the item is unused, unwashed and has all original tags intact including the MRP tag.
   Step 3: Place the item in a sealed packet (preferably the original Strop packaging).
   For defective items – After your return request is raised from the My Account section, send us a photograph of the
   defectiveitem (s) strop@bwintl.in 
 with the order number as subject of the email.
   Step 4: Upon receiving the return request, our representative will share further instructions.

Strop is not responsible for any return packages that are lost or damaged